Mercure Sheffield Kenwood Hall & Spa

Customer review rating (ALL Rating) 3.7/5 1,126 reviews

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Kenwood Hall Hotel & SPa, Kenwood Road, S7 1NQ SHEFFIELD, United Kingdom

Description

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Our accommodation(s)

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Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
United Kingdom

GPS:53.364547, -1.49091

Telephone
Fax +44 114 255 4744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,126 reviews

TripAdvisor Rating  3.5/5  2,488 reviews

Amazing spa experience

TripAdvisor rating 5.0/5

Ameliajj Families - TripAdvisor review

I came to the spa and was greeted by phoebe and Lucy who had very comforting smiles. I had a lovely facial by Leanne, you can tell she is extremely experienced and gentle! I would recommend her to everyone! I will definitely be returning with the family!

Uncomplicated and pleasant.

TripAdvisor rating 5.0/5

Shaun E TripAdvisor review

Just what I needed. Easy checking, plenty of services, 24 HR reception and bar and the room was spacious and clean thanks to Moryna. Will have to bring my family next time I am in Sheffield.

Facial

TripAdvisor rating 5.0/5

rebecca B TripAdvisor review

I came to the spa for a facial and had the lovely Chloe. The most relaxing experience and probably be the best facial I've ever had. What a Lovely polite and funny lady and she made me feel very relaxed. Also gorgeous facilities too and so clean !!! Thanks so much again Chloe and I'll definitely be back :)

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Your staff were excellent, friendly professional and helpful. however what did let you down was the bathroom there were tiles missing by the sink and soaking in the bath my eyes were drawn to the flaking paintwork on the ceiling. the hotel itself is a lovely warm building in a delightful setting but these little things made it seem a bit tired

Dear Christina W., Thank you very much for your feedback and I am pleased that you enjoyed your overall stay. We are in the process of refurbishing many of our bedrooms so I hope that we have the opportunity in welcoming you back in the near future and look forward to doing so. Kind Regards, Dan Wilson Regional General Manager

Relaxing stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The booking process was very unsatisfactory. A red flag should have been when my son paid extra to have the gift voucher sent by 9am on Christmas Day. By 10am no voucher. He eventually got hold of the hotel , no one could assist him so would phone him back . No phone call . Eventually got the voucher two days later. Terrible customer service! I attempted to phone the hotel to book a room on more than eight occasions with no reply. Eventually, I was able to contact a central number who informed me that they could not assist me. As a last resort I had to go to the hotel in person to book a room. We stayed one night as an all inclusive gift. The room was very nice with plenty of space. The setting of the hotel is very nice with the possibility of a pleasant walk around the grounds in the evening.

Dear Jeanette S., Thank you for taking the time in sharing your experiences and I am so sorry to hear of the awful booking experience. This is unacceptable and I will address with the team immediately. I am pleased that you enjoyed your stay with us however. Please feel free to contact me directly on your next visit so that I can ensure you're well looked after. Kind Regards, Dan Wilson Regional General Manager

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Other web-users rate our hotel

  • 727 reviews 8.9/10 Location
  • 2,061 reviews 5.1/10 Room
  • 1,465 reviews 7.1/10 Service
  • 37 reviews 3.8/10 WiFi
  • 949 reviews 5.6/10 Amenities
  • 692 reviews 3.9/10 Cleanliness
  • 664 reviews 4.9/10 Food
  • 623 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.