Mercure Sheffield Kenwood Hall & Spa

Customer review rating (ALL Rating) 3.7/5 1,098 reviews

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Kenwood Hall Hotel & SPa, Kenwood Road, S7 1NQ SHEFFIELD, United Kingdom

Description

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Our accommodation(s)

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Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
United Kingdom

GPS:53.364547, -1.49091

Telephone
Fax +44 114 255 4744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,098 reviews

TripAdvisor Rating  3.5/5  2,498 reviews

Not so good

TripAdvisor rating 1.0/5

Raidon22 Couples - TripAdvisor review

Price was good but……….. Room was not cleaned properly beforehand. Carpet was threadbare in place and room just looked like it need ed refreshing. To top it off, warmest day of the year, radiator was stuck on full blast. They tried to turn it off but failed. After 2 hours of saying please can we have another room. They said they were full. They offered a fan, but that would just circulate the warm air. Window was open, but this didn’t help. Also an awards function was on and was noisy, so window open was only okay for while we were awake. Anyhow I asked to change hotel if they didn’t have any spare rooms which they did. Fortunately they managed to find another hotel 3 miles away. Whilst we were waiting for them to find another hotel, a staff member mentioned they had had a room the previous day that had a radiator stuck on!

Thank you for your review. If I may, I would like to offer a balanced response. I am sure that you will agree that we have had a very different, challenging start to the summer. Temperatures outside have not been consistent and as with many older properties, we do not have the luxury of automated heating controls in each room. We can control the heating centrally and this does provide its own challenges and it would be impossible to please everyone. We are currently reviewing our summer standard and once we have a more consistent idea on temperatures, we will be able to roll this out to help and enhance our guest experience. I am disappointed that you have chosen to review us a 1* as I believe the team did their very best in helping you on the night and I am pleased that they were able to secure you a night at our sister property, DoubleTree by Hilton Sheffield and offered to pay taxis between both hotels. I do hope that we have the opportunity in welcoming you back in the not so distant future. Kind Regards, Dan Wilson Regional General Manager

A good stay.

TripAdvisor rating 5.0/5

Jennifer W TripAdvisor review

A great stay. We had everything we needed. The rooms are a little worn down however the grounds and staff make up for it. Special mention to holly and kez on the bar who ensured we had fast and friendly service. Thanks for the popcorn. I would make a return.

Thank you so much for taking the time in sharing your experiences following your stay at Kenwood Hall and I am so pleased that you enjoyed your stay and that Holly and Kez both went that extra mile. We are in the process of refurbishing a number of our bedrooms so I hope that we have the opportunity in welcoming you back to experience one of these. Kind Regards, Dan Wilson Regional General Manager

Good location and friendly team

Customer review rating 4.5/5

Ann Solo - Confirmed reviews ALL

Greeted with refreshing drink on arrival and check-in was efficient. I was upgraded to a premium room which had been nicely prepared by Julia - thank you 😊

Customer review rating 5.0/5

Tracey H. Friends - Confirmed reviews ALL

Large comfortable room and bed. Wonderful grounds and very helpful, friendly staff. I hope to be back soon. Thank you x

Well located, beautiful grounds and a lovely place to stay

Customer review rating 5.0/5

Julie Couples - Confirmed reviews ALL

Lovely room staff very friendly and helpful would definitely recommend

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Other web-users rate our hotel

  • 723 reviews 8.8/10 Location
  • 2,049 reviews 5.2/10 Room
  • 1,463 reviews 7.2/10 Service
  • 39 reviews 4/10 WiFi
  • 949 reviews 5.7/10 Amenities
  • 687 reviews 4/10 Cleanliness
  • 658 reviews 4.9/10 Food
  • 627 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.