Booking Tickets
We do not provide a specific allocation of tickets for people with disabilities but ask that you contact us on the email address below once you have purchased a ticket to talk through your requirments
The email address is http://daveb@hmvempire.com
Carer Ticket
Free carer tickets are offered for people that need assistance during their visit. Carers will be expected to stay with you and assit you throughout the event, we reserve the right to ask people to leave that we feel are abusing the offer
To apply for a free carer ticket the disabled person will need to buy a ticket as normal and notify us via email the details of your designated carer before the day of the event. Your carers name will be listed on the door when you arrive
By accepting the free ticket, a Companion accepts responsibility for providing the support needed by the access customer to attend an event. This includes being able to provide them with additional assistance during the course of an emergency evacuation.
When arriving with your carer you will be asked to bring proof of your need for assistance by propucing an Access Card, PIP, DLA, GPs note, receipt of either the severe disablement allowance or attendance allowance
Wheelchair Users On Arrival
We ask Wheelchair users to arrive at the venue 15 minutes before the advertised doors open time (mostly 7.30pm). This allows us to get you into the venue comfortably before the crowds pile in. We have a lift at the entrance and a lift up to the main venue
Wheelchair Spaces in the venue
Unfortunately we do not have a raised wheelchair platform, however we are able to organise a limited number of spaces to the side of the stage, please request this via the email above
Accessible Toilets
We have an accessible toilet in the main venue, you will need to collect a key from a security member or by asking someone behind the bar
Non Wheelchair Seats Required
For people not in a wheelchair but need to have seating due to their disability we can reserve chairs in the main viewing area, please email ahead as above so we know to expect you.
Medical support and emergencies
We ensure we have First Aid trained bar and security staff on duty for all events. Please ask a member of staff should you require support
Guide and assistance dogs
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book. We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water. *We recommend bringing hearing protection for your dog please
